Returns & Refunds

Returns and Refunds Policy
Thank you for choosing HADDICTION for your shopping needs. We are dedicated to ensuring that your shopping experience meets your expectations. If you find yourself dissatisfied with any purchase, rest assured that our support team is ready to assist you.

Return Policy Guidelines
You have up to 15 days after the delivery of your product to initiate a return. At this time, we’re unable to offer paid return shipping labels. For a successful return, please ensure the following:

• Customers are responsible for the cost of return shipping. We recommend using a tracked service like (Royal Mail Tracked) to ensure your return arrives safely
• For safety and hygiene reasons supplements and consumable items are non-refundable. Returns are only accepted for unused, non-consumable items in original condition.
• The product must be received back within 15 days of the original delivery date.
• The product remains unopened and retains its original packaging.
• Apparel should be unworn, unwashed, with all original tags attached, and in a new condition.
• You must provide proof of purchase, such as a receipt or an order confirmation, from haddiction.com
• Please note that items purchased from third-party retailers are not eligible for returns. Additionally, sample packets are considered final sale and are non-returnable.

Sales and Discounted Items
All sales or discounted items are final purchases and cannot be refunded. Only items purchased at regular price may be refunded.

International Shipping Policies
HADDICTION is not liable for customs restrictions, tariffs, or other regulatory issues in countries outside of the United Kingdom. Customers are responsible for verifying whether their country allows the import of our products. Any duties or taxes imposed are the customer’s responsibility.
In the event that your order is seized by customs, refunds will only be issued (excluding shipping costs) if all products are returned in their original condition, following our standard return policy.

Policy on Chargebacks
HADDICTION takes chargebacks seriously. Initiating a chargeback may result in being added to our no-sell list.

Submit a Return or Refund Request
If you need to request a return or refund, please fill out our online form to begin the process. You can access it HERE. Once submitted, our team will review your request and get back to you as soon as possible with further instructions.

Contact Us
Should you have any questions regarding our Returns and Refunds Policy or need further assistance, please don’t hesitate to reach out at returns@haddiction.com We are here to help ensure that your experience with HADDICTION is nothing short of excellent.